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To drive customer-focused process improvement across the company, IKON is implementing Six Sigma - a powerful process improvement methodology that has been proven to increase customer satisfaction and overall productivity. Through this initiative, we are working to align internal structures and processes to best meet our customers' needs and to grow shareholder value.
Six Sigma is a defined and disciplined business methodology designed to assist companies in increasing customer satisfaction and profitability by streamlining operations, improving quality, and eliminating possible defects in every process company-wide. The basic premise of Six Sigma is that if an organisation can measure how many defects are in a given process, the organization can find a way to eliminate them. IKON is utilising Six Sigma to strengthen our business processes by examining - and in some cases rebuilding - our processes from the customer's point of view.
| Six Sigma Process Model |
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Define the customer's needs and your improvement goals |
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Measure all aspects of the current state |
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Analyze the data to determine the root of the problem/opportunity |
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Improve process elements to meet the customer's needs and achieve your improvement goals |
| 5. |
Control the new process to sustain the progress made |
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The Six Sigma methodology has been utilised successfully at a number of leading companies across many industries. These companies and their customers have experienced a positive impact, thus differentiating them in their industries. We believe that our Six Sigma initiative can bring the same results to IKON as we continue to enhance our focus on the customer and drive productivity throughout our business. IKON's Six Sigma initiative is more than just a quality system like TQM or ISO. It is a way of doing business that will help us consistently exceed our customers' expectations.
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