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| Privacy Statement |
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The following is the privacy policy of IKON Office Solutions PLC in the United Kingdom:
IKON Office Solutions PLC ("IKON") created this Privacy Statement in order to demonstrate our firm commitment to protecting the privacy of our customers who visit or utilize our online web site. This statement discloses our information gathering and dissemination practices and explains how we use and protect personal identifiable information that we receive from our site. By visiting IKON’s Website, you are accepting and consenting to the practices described in this Privacy Statement.
This Privacy Statement covers the Web pages belonging to IKON in the United Kingdom only, and does not cover the privacy policies of any IKON affiliates, foreign or domestic. This Privacy Statement and the policies described below are subject to change from time to time. We encourage you to review this Privacy Statement periodically to confirm our current site policies.
For your convenience, our site may contain links to other sites. Our site may also be referenced on or accessible through links contained on other sites, including sites of third party e-procurement networks. However, we have not investigated, and accept no liability or responsibility for, the privacy practices or content of those sites. Their policies and protections may be different than those offered by IKON. We encourage you to investigate and review the privacy practices of those sites prior to use.
What information is collected?
When you visit our site, automated tools are used to collect anonymous system information about your computer, such as your assigned Internet Protocol (IP) address (an IP address is a number that is assigned to your computer when you are surfing the Web), the type of browser and operating system used to access our site, the date and time you access our site and the pages that are viewed and paths are taken through the Website. In certain areas of the site designated for specific customers, we require personal contact information (such as your name and e-mail address) in order to provide account access and perform other commerce-related activities. This information is usually requested in the registration and order forms set forth in those areas. If you obtain access to one of those designated areas, and you are required to log in, we will use a "cookie" to store your user name. Cookies are small files that are placed on your hard drive by a web site. They act as unique identifiers for your computer, but cannot be used to identify any individual, only machines. We may use cookies to identify our customers and better understand their browsing or usage patterns, as well as to enhance the experience of our customers at our site.
When you give us information about another individual for business purposes, you do so on the basis that the other individual has agreed, and has consented to the processing of his or her personal information.
What do we do with the information we collect?
Anonymous system information, such as your IP address, is used to help diagnose problems with our server and to administer our web site. We record your user name in a cookie so you don't have to re-enter it every time you visit the site. Any personal information that is collected, such as your name, address, e-mail address, telephone and fax numbers, is used to establish and confirm your identity within our internal systems and provide personalized account access and ordering capabilities. In addition, any contact information you provide in order to request additional information from us, or to provide feedback about IKON or our site, is used solely to respond to you. This information is obtained to enable our customers to communicate with IKON easily and quickly.
From time to time, IKON may also want to provide you with marketing information we think would be of particular interest, but we will only do so if you have consented to have your information used for this purpose.
Web Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States which country may not have equivalent safeguards for the protection of personal data as in England. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for the website operator, IKON Office Solutions PLC and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Accuracy of your Information
IKON strives to keep your personally identifiable information accurate. If you think that we hold information about you that is incorrect in any way, or out of date, please contact us using the details below.
How is payment information protected?
If you enter credit card payment information (for example, American Express, MasterCard or Visa information) to purchase IKON equipment, supplies or services, that information is encrypted and protected with industry standard encryption software. IKON currently uses Secure Socket Layer technology (SSL) in conjunction with it’s third party providers to protect information and ensure that financial transactions are secure.
With whom do we share that information?
Any information we collect about you or your computer is used exclusively by IKON to enhance and improve your visits to our site, or to provide you with requested information, products or services. For example, when a customer submits credit card information to IKON in order to place an online order, such personal information is used only for payment and shipping purposes. We may similarly share data with our affiliates and contractors in order to help us analyze such information, assess usage trends, improve site layout or design, or to maintain or upgrade our software and web capabilities. However, no personal information is distributed to third parties for direct marketing or solicitation purposes. If IKON or substantially all of its assets are targeted for acquisition, customer information may be disclosed on a confidential basis as part of the due diligence or investigative efforts of the potential third party acquiror. In the event of any actual acquisition, such information would be transferred as part of the transaction to the acquiror.
All personal information is maintained and stored in conjunction with the Data Protection Act 1998.
Who should I contact for more information?
If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please contact us at the following address:
Email: PrivacyConcerns@ikon.com
or write to:
The Data Custodian
IKON Office Solutions
IKON House
30 Cowcross Street
EC1M 6DQ
Phone: (020) 7253 4545
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