• Procurement & Deployment
  An end-to-end service that takes you from purchase order to completed installation. Whether it’s assessing new technology, providing access to a range of procurement services or configuring hardware and software for deployment, IKON will help you maintain control of your IT infrastructure and optimise performance levels.
• Product & User Support
  Reduce the cost and increase the quality of your product and user support through a centralised help-desk that will help you resolve support incidents at the first point of contact or even manage a resolution through on-site and off-site systems. You can select response and fix timescales appropriate to the criticality of your equipment, and can vary these by hardware type, location or by specific pieces of equipment.
• Infrastructure Management
  IKON can provide support and management of your infrastructure, supplementing your in-house resources and taking responsibility for managing specific areas of challenge such as moves and changes in line with service levels that you define. By working in partnership with your existing resources we can help you manage your infrastructure to minimise your costs and improve the service and performance levels for your user.
• Strategic Management
  IKON has a proven project Methodology Framework (IMF) that we use internationally. The IMF is a structured, five phase approach to projects, linking sales and the project lifecycle, through which we can ensure that each technology design is unique and tailored for each customer. IKON’s project managers are responsible for reducing the risk to client projects by managing all activities, issues and risks through the IMF.