An integral part of IKON’s Managed Print Service philosophy is document workflow management. This is re-enforced by IKON’s dedicated Professional Services division established to manage and support complex solutions from conception to completion.
Our unique approach enables us to improve business processes within all four phases of the Document Lifecycle: Input, Management, Storage and Output. Solutions are delivered by leveraging innovative technologies and blending specialist skill sets to deliver workflow monitoring and control, electronic archiving, electronic forms management, data conversion, variable printing and many other bespoke document-centric applications.
IKON's Professional Services organisation supports customers with teams of experts specialising in all areas of document workflow, and the supporting IT infrastructure — and can provide you with a resource through which to facilitate complex projects on behalf of your clients.
IKON's Professional Services organisation is comprised of over 40 trained professionals. In addition to the Systems Analysts and other specialists that offer support locally, IKON Professional Services includes a nation-wide support structure of:
Solutions Specialists – analyses customer’s facilities, processes and requirements, and then designs solutions to meet the requirements.
Engineers / Consultants – design and deliver solutions for customers.
Project Managers – using IKON’s own proven Methodology Framework (IMF) to deliver solution projects to our customers.
Application Development – designs, develops and delivers customised software applications to our customers.
Although technology has enabled companies to expand their reach, such growth often results in as many challenges as it does opportunities. One significant obstacle is effectively managing the information exchanged with customers, suppliers and partners.
Today, a comprehensive document strategy can be the difference between meeting or exceeding expectations and incurring expenses. IKON’s Professional Services team blends technology and workflow expertise with best-in-class hardware/software solutions to answer the call for document efficiency at work.
Our Professional Services organisation provides businesses with the ability to:
- Recognise and reduce document costs
- Increase communication effectiveness
- Enhance document production/distribution
- Streamline document storage
- Automate costly, time-consuming manual tasks
- Provide reliable, secure and efficient IT infrastructure
- Methodology Framework to ensure your needs are met.
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