We will make sure that the quality of service which you receive will meet the approved standard of the manufacturer. If you are not satisfied with the performance of the equipment which we supply to you, we will replace it free of charge with an identical model or one with similar features or capabilities.
Servicing and Supplies Response times
When your request to service a machine that has broken down is recorded at our service centre during Business Hours, we will respond within guaranteed times of 4 or 8 hours, depending on the type of equipment. These response times form part of the terms of our service agreement and we contractually commit to customers to achieve these times.
Supplies
When your request for delivery of Supplies is recorded at our supply centre during Business Hours, we will respond within 3 working days.
Business Hours are 9.00am to 5.00pm on Working days. Working days are Monday to Friday but not public holidays.
Compensation
If we do not meet agreed response times we will compensate you, as per the terms of our service agreement, providing you have carried out your duties and the circumstances that caused the failure were not outside our control.
Training
We may provide training for relevant people at the installation address on how to use the equipment properly. This may be chargeable depending on the type of equipment.
- Guaranteed breakdown response times - with an average response of less than 3 hours
- Compensation should we fail to meet the deadline
- Preventative maintenance programme
- One name, one aim When you choose IKON, you can be confident of receiving the widest possible choice of equipment and services, backed by the strength and resources of an international organisation and a dedicated workforce.
Every member of IKON's team works towards a single goal: to achieve complete customer satisfaction. It's a simple aim, but one that's important to us - and to you.
Nationwide service. Local emphasis
- A friendly, helpful local service, backed by an extensive international network
- Computerised systems to ensure a fast and efficient service response
- Highly trained and skilled field technicians help resolve and prevent equipment problems
- All operations approved to exacting ISO 9002 quality standards
- A commitment to achieving total customer satisfaction
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