IKON has invested in the latest computer technology and on-going service and support staff training to bring you an unrivalled range of services - all approved to ISO 9002 quality standards.
Whether you need a personal visit from a sales representative, an equipment demonstration or expert technical advice, your call will be dealt with promptly and courteously - and acted upon immediately.
The computerisation of our service and spares operation ensures that technicians and parts are allocated to you immediately. Just as important, it enables us to keep extensive records on the location, performance and service history of each piece of equipment so we know as much, if not more, about machine reliability than any other distributor or manufacturer.
Fast and responsive
IKON appreciates the inconvenience and frustration caused by machine breakdowns. That's why we supply only the most reliable equipment, backed by the fastest and most efficient call-out service available. Constantly achieving response times of under three hours, all of our service agreements include absolute customer guarantees.
Highly skilled, highly trained
Our teams of highly skilled field technicians undergo constant training - especially on any new products being added to our portfolio - and can anticipate and immediately remedy any technical or user problems. We also have specialist technicians who provide a dedicated service to customers with digital and colour copying equipment.
Minimising breakdowns
In addition to carrying out expert repairs and servicing, our technicians undertake preventative maintenance during every visit. By automatically replacing worn out or defective parts, machine breakdowns are kept to a minimum and equipment produces better results for longer.
 Service Accreditations
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| IKON is firmly focused on becoming the first choice provider of service to all UK businesses |
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