Today more than ever organisations and strategic sourcing teams are seeking the benefits of a single source supplier to deliver sustainable cost reduction and enhanced operational effectiveness. As IKON is one of the world's leading providers of office technologies, we work collaboratively with our customers to blend together 'best in class' technologies and services to deliver sustainable pan-European & Global Document Strategies.
IKON Global Accounts is an umbrella entity, utilising and managing key services from across the IKON organisation including Managed Print Services, Document Outsourcing and Fleet Management. This unique architecture provides you with one single point of contact for a diverse range of products and services, fulfilled through IKON's network of over 600 worldwide locations. In addition, IKON has unique agreements with industry leading suppliers which ensure that we can deliver solutions that are truly global... which, makes IKON your ideal partner no matter where your business takes you!
Creating Global Solutions
The first phase in creating a true Global solution is discovery. Most organisations are unaware of their exact assets, let alone the lease and ongoing running cost of each of these devices and their appropriateness for the task that they are being asked to perform. IKON's auditing expertise offers you the ability to gain transparency across your entire organisation and provides the vital management information essential to develop a strategy with which to move forward.
Implementing Global Strategies
The complexities and challenges of implementing a global strategy mean that planning and control are vital. For each Implementation IKON assembles a joint steering group consisting of key IKON specialists and defined client contacts. This team approach allows us to develop best practice rules of engagement and ensures a smooth transition from the current state to the new IKON solution.
IKON's five phased project plan ensures end to end implementation by a customer focused, global and multi-disciplinary team.
Dedicated Global Account Management
IKON's dedicated Global account management team centralises all administration, invoicing, billing and offers one informed point of contact. Taking sole responsibility for the account, the IKON team provide timely information and proactive account management.
Feedback and Control
Any solution can only be measured against its results. IKON's web based reporting provides ongoing financial breakdowns against previous invoiced amounts to provide a 'Global Savings Report'. This information can be presented by Business Unit, Division, Country, Region and ultimately Global, enabling effective monitoring and where necessary strategic "Fleet Management" thus enabling increased efficiencies and budgetary control.
Global Reach - Local Touch
How, where and when we engage will be critical to the success of the project, IKON have many years experience in implementing Global document solutions and we realise that a Global relationship must take into account country specific and local needs, this focus is core to our strategy and has resulted in many successful implementations that continually cater for the needs of many...on time and on budget.
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| IKON works collaboratively with clients blending together 'best in class' technologies and services to create Global Document Strategies |
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