IKON's Professional Services organisation supports our customers with teams of experts specialising in all areas of document workflow, and the supporting IT infrastructure — whether you're involved in a small business, corporate workgroup, multi-location company or paper-intensive production environment.
IKON's Professional Services organisation is comprised of over 40 trained professionals. In addition to the Systems Analysts and other specialists that support you locally, IKON Professional Services includes a nation-wide support structure of:
- Solutions Specialists – analyses customer’s facilities, processes and requirements, and then designs solutions to meet the requirements.
- Engineers / Consultants – design and deliver solutions for customers.
- Project Managers – using IKON’s own proven Methodology Framework (IMF) to deliver solution projects to our customers.
- Application Development – designs, develops and delivers customised software applications to our customers.
Although technology has enabled companies to expand their reach, such growth often results in as many challenges as it does opportunities. One significant obstacle is effectively managing the information exchanged with customers, suppliers and partners — as the costs associated with uncontrolled document production, distribution and storage can quickly neutralise any new business benefits.
Today, a comprehensive document strategy can be the difference between meeting or exceeding expectations and incurring expenses. And, while terms such as customer relationship management and enterprise resource planning pose difficult questions to many companies, IKON’s Professional Services team blends technology and workflow expertise with best-in-class hardware/software solutions to answer the call for document efficiency at work.
Our Professional Services organisation provides businesses with the ability to:
- Recognise and reduce document costs
- Increase communication effectiveness
- Enhance document production/distribution
- Streamline document storage
- Automate costly, time-consuming manual tasks
- Provide reliable, secure and efficient IT infrastructure
- Methodology Framework to ensure your needs are met.
Document management and related costs are much larger in scope than many companies realise. Do you have a strategy for controlling these costs? IKON’s Document Strategy Assessment (DSA) is a thorough, consultative analysis of your organisation's document usage, focused on cost remediation, productivity enhancements, device optimisation, and process improvements throughout the entire document lifecycle.  Learn More
The uncontrolled proliferation of devices and page volumes results in uncontrolled costs. IKON Activity Identification and Measurement (AIM) solutions allow organisations to examine document workflows to improve efficiency, identify devices, analyse volumes, and drive accountability into document production. Learn More
The information explosion has turned workflow into overflow. IKON Electronic Document Workflow solutions improve efficiency via digital technology. Converting from hardcopies to digital documents allows organisations to experience instant delivery and simplified storage, decrease document delivery expenses, and increase employee productivity. Learn More
Is your organisation printing cost-effectively on demand, at the point of need? IKON Document Output Management solutions can show you how to best manage devices and resources to produce documents based on quality, speed, cost and other requirements. We can also introduce you to solutions for converting legacy data streams to take advantage of the latest printing technologies. Or new print electronic and web-based print submission processes for greater job control. Learn More
When you need to create effective, impactful documents that drive readers to action, you need IKON Document Presentation Services. Our solutions include colour management services that ensure accurate, predictable and consistent output. Electronic forms and document design to incorporate variable data into your documents. Learn More
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