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The IKON Virtual Engineer (IVE) is a web-based service that monitors the availability and performance of the key components within your IT infrastructure.
Secure IVE agents, installed within your organisation, collect realtime information from your servers, applications, databases and network devices. These agents then connect and report this information via the Internet to secure IVE monitoring servers where the information is consolidated and analysed before being presented in an online portal.
The current status of your servers, applications, databases and networks can be viewed within the IVE secure reporting portal by your staff with appropriate authentication without the need for investment in additional local servers or management software.
Monitoring And Alert Services Tailored To Your Business
The IVE solution can provided in a modular format with the level of monitoring and alerts tailored to the needs of your business. There are four levels of monitoring available:
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- IVE - MONITOR
- IVE - MONITOR PLUS
- IVE - PERFORM
- IVE - PERFORM PLUS
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| The performance information collected can be analysed continuously and filtered according to specific criteria set to your business parameters. Any abnormal activity monitored can then automatically generate instant alerts to your support staff via SMS, pager, email or online portal, ensuring you are best placed to correct issues before they impact your business. |
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- Digital remote monitoring, analysis and reporting
- Offers event management functionality without the need for capital Hardware expenditure
- Designed to be easy to use with no implementation requirements, fitting transparently into existing environments
- Reduces complexity enabling you to focus on business activities
- Enables you to proactively highlight issues to the right personnel before they impact business
- Hosted co-located site giving ease of access
- Remotely distributed agent with no downtime
- 128bit Encryption for secure traffic outbound only
- Unrivalled versatility on operating systems, applications and hardware
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| The Service |
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- Software and application management service unique to IKON
- Single service solution which can replace or integrate with existing 3rd party products
- Break/Fix and fully managed solutions available
- Automated online reporting
- Technology road-mapping with trend analysis
- First hand audit trails available for customer access as requested
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| The Advantage |
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- Remote hardware diagnosis of an infrastructure at the fraction of the cost
- Pre-emptive awareness reducing time to respond
- Increased first time fix as a result of detailed failure information
- Positive identification of cause resulting in stream line response to call process
- Service management, application management and capacity management
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| IKON’s Virtual Engineer services provide real-time, pro-active monitoring of the IT infrastructures that underpin your business activities, irrespective of the mix and make of technology you use. Live views of your IT environment and the ability to provide instant alerts to the appropriate support staff, ensures you are best placed to correct issues before they impact the business. |
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 Sign In to the IKON Virtual Engineer |
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| If you do not have an account but are interested in these services, then you can register your interest in the IKON Virtual Enginner here. |
